FAQs
Where are your garments made?
Our garments are designed in Dublin, Ireland and handcrafted by skilled artisans in our atelier, located in Lagos, Nigeria. We source the finest materials from around the world and ensure that every piece meets our rigorous quality standards.
How do I determine my size?
We offer a detailed sizing guide on our website to help you select the best fit. If you are between sizes or need additional assistance, our customer service team is available to provide personalised sizing advice based on your measurements.
Can a garment be made to my exact measurements or specifications?
Yes, a garment can be customised to your exact measurements by selecting the "Made to Measure" option while choosing your sizes. Once you select this option, there will be an option for you to insert your measurements in the note box at check out. The exact measurements required may vary from piece to piece. Please refer to the MTM Size Guide for detailed assistance or contact us and we’d be happy to assist. Please note that customisations may incur an additional fee.
Can I request customisations or bespoke pieces?
Yes, we offer bespoke services for our clientele. If you're looking for a one-of-a-kind garment or would like to personalise an existing piece, please contact our customer service team, and we'll be happy to guide you through the process.
Do you offer international shipping?
Yes, we offer international shipping to most countries for a flat rate of €30 via DHL. Delivery times will vary depending on your location. You can check our shipping policy page for more information or contact customer support for specific inquiries.
What is your return and exchange policy?
We want you to love your purchase. If you're not completely satisfied, we offer returns or size exchanges within 14 days of receiving your order. Items must be unused, in original condition, and with tags attached. Please note that some bespoke, custom-made or made to measure garments may be non-refundable or exchangeable. All return costs must be covered by the customer.
How do I care for my luxury garments?
All of our garments are crafted with exceptional attention to detail, often using delicate fabrics. Due to the intricate designs and embellishments, we recommend dry cleaning or gentle hand washing to ensure their longevity and quality.
Can I pre-order limited edition items or new collections?
Yes! We often offer limited edition items and exclusive pre-order opportunities for our upcoming collections. Sign up for our newsletter or follow us on social media to stay updated on these special releases.
Do you collaborate with influencers or stylists?
Yes, we occasionally partner with celebrities, stylists, and fashion editors for collaborations and special events. If you are interested in working with us or would like to inquire about partnership opportunities, please contact our PR team.